Questions? We Can Help

+ What is Armoire? How does it work?

Armoire is a personalized clothing rental membership that gives you access to thousands of high-end styles for one flat monthly price. From cozy cashmere + designer jeans to tops for conference calls and even luxe athleisure, we've got you covered! To get started:

1. ​​Take our 3-minute style quiz to help us learn about you! You'll be able to select the membership that best suits your needs during this time.
2. Once you have completed the quiz and become a member, we'll curate recommended styles for you based on your Armoire Style Profile!
3. Select your favorite pieces to build your first case. If you need help finding clothes from a stylist, send us a message! Styling help is included in your membership. Once submitted, your items will be delivered to your door.
4. Wear your styles as long as you want and keep them for as long as you need them! Dry cleaning/laundry is on us whenever you decide to send them back.
5. When you're done wearing your items, choose items for your next case! You can keep your styles with you until your next case arrives.
6. Return the items with the pre-paid shipping label once your new case arrives.

Interested in learning more? Schedule time to chat with a member of the Armoire team here!

+ How do I get my clothes?

After you fill out your style profile and join, we'll recommend styles to rent. We'll ship you items, which you can return using the prepaid shipping bag. We'll send you a new case as soon as we get notification that you have reviewed your items to return.

+ What types of clothes will I receive?

From blouses to jumpsuits, dresses to denim, we have you covered. We carry a variety of clothes to keep up with your busy and ever-changing schedule. The items in our inventory are hand selected from the top designers you recognize, as well as the independent designers we love. All our clothes are completely clean and feel like new.

+ CAN I PURCHASE AN ITEM?

Yes! We're always excited to hear that you love an item as much as we do. To purchase an item, you can visit 'My Case' and click the "Buy" button below the one(s) you want. Please note: All purchases are final and discounts, if any, are subject to change in amount and availability.

+ How many items will I receive?

Our Unlimited Plan allows you to rent 6 items at a time, with the ability to swap items as frequently as you want. Our 4-item and 7-item Plans allow you to rent 4 or 7 items at a time, respectively, with the ability to swap every 30 days. You can add additional "bonus" items to any case for $20/item.

We also offer seasonal "capsule" rentals, which allow you to rent add-on items for 3 months without taking up a regular case slot. A seasonal capsule is $90 for 3 items for a 3 month rental period (+$30/item for more than 3 items). Reach out to hi@armoire.style for more details.

+ How long can I keep my items?

As long as you like! As long as you have an active membership, you can keep them for as long as you want.

+ HOW DO I GET NEW CLOTHES?

Submit your feedback on your current items so that we can create a new virtual closet for you. After you've selected your new items to rent, we'll ship your new case for you to enjoy. Feel free to hold on to your case until your new one arrives, and when they do, you can send back your items in the reusable bag with the prepaid return label provided.

+ How can I save money on my membership?

We have annual, semiannual and quarterly pre-payment plans that offer discounts vs. the monthly plans. Members can opt into these plans via their Account Membership Page after the trial month. If you'd like to start on a pre-pay plan, please reach out to hi@armoire.style. Early cancellations and refunds are not permitted on our pre-pay plans.

Armoire Prepay Plans

4-item Plan - Quarterly: $240; Semiannual: $459; Annual: $868

7-item Plan - Quarterly: $360; Semiannual: $690; Annual: $1,308

Unlimited Plan - Quarterly: $657; Semiannual: $1,254; Annual: $2,388

+ How do I select new styles?

To start the swap process, log into www.armoire.style or open the app and navigate to Case and click Swap. You’ll be prompted to select the items you’re returning and to review each. Once complete, those items will move to the Returning tab, and your case slots will open up so that you can select new styles.

+ How do I change the items from my Returning section back to With Me?

You can add items back into your case from the Returning section of your case. Click "Edit Return Items", select the item(s) you'd like to add back into your case, and confirm! The items will then move back to the With You section of your case.

+ Why do I have to review each item?

Your reviews help us understand your fit and style preferences. . Over time, we’ll make smarter recommendations about clothing items we think you’ll love. Community is key at Armoire, and your reviews also help other members decide what to rent.

+ My package never arrived. What should I do?

Reach out to our Member Experience team at hi@armoire.style or chat with us and we will be happy to assist you.

+ How many cases do I get each month?

These memberships get you one shipment per month which is loaded onto your account on your billing date.

+ I’m loving what I currently have, can I keep my clothes for another month?

Yes, you can keep the clothes you currently have, and you won’t lose the opportunity to exchange in the future. Your monthly membership offers you a new Case Swap every month, but you can bank those case swaps in your account for future months when you may need more exchanges.

+ What happens to my Case Swap if I don’t use it this month?

That Case Swap will be credited to your account for future use. You can use the banked swap at any other time during your membership–maybe during a month when you know you’ll need a more frequently rotating wardrobe.

+ I want to use my new Case Swap that’s available. Can I still keep what I have until my new clothes arrive?

Your membership allows you to keep the rentals you currently have until your new styles arrive. After you try on your new items, if some don’t work you can return them along with items from your old case instead! If you decide you want to keep some of your old items you can also do that. Please drop your returns in the mail within one business day of receiving your new case.

+ I want to order another case this month but don’t have a Case Swap available, what are my options?

Members on the 4- or 7-item plan can unlock their cases early by unlocking their case early or purchasing an additional shipment. Reach out to us at hi@armoire.style or chat with us with additional shipment inquiries or questions.

+ How do I know the clothes will fit my body?

Based on the information you provide on your Style Profile, we'll show you a closet of items for you that will work for your body/preferences. As you rent more items and give feedback, our curated recommendations will evolve to better suggest items that will work best for you!

Want more help finding the right fit? We created this blog post to guide you in finding styles that may flatter you!

+ What sizes do you carry?

We currently stock sizes 0 - 3X and maternity. If you are willing to share the brands you love, email us at hi@armoire.style, and we'll do our very best to expand our collection as soon as possible. We'd love to hear from you.

Note: Even if you usually wear petites, we're often able to successfully dress petite women with our size range.

+ Do I have access to a personal stylist?

Yes! Your Armoire membership includes access to a personal stylist. You can chat with our stylists on the site, by email, or in our Armoire Go boutique.

To schedule a virtual styling appointment, follow the link here: https://armoire.as.me/

+ How will I benefit from renting?

It’s simple. Armoire gives you the closet your life requires, with zero time or effort.

TAKE TIME BACK: We provide personalized selections, curated for you. No wandering in stores or endless scrolling.

ADD VARIETY, NOT CLUTTER: With rental, dress for every occasion. Live more simply, without the guilt.

WEAR TOP BRANDS: Access high-end lines and try new styles at a fraction of the cost.

Armoire is faster, easier, and more fun than shopping. Oh, and it’s also better for the planet.

+ Will I get access to a personal stylist?

Yes! You have access to our expert stylists at anytime -- if you have an event coming up or just want to see more styles, our stylists can either curate a selection of items for your next case, build a case for you based on your needs, or provide general styling advice.

If you'd like to chat with one of our Stylists over the phone, schedule a Virtual Stying Appointment here! These appointments are complimentary for Armoire members.

You can request a stylist curated closet or get general styling advice by emailing us at hi@armoire.style with subject line 'Styling Request' or send us a chat by clicking the chat bubble at the bottom right hand corner of your mobile or desktop screen.

To request a stylist built case, you'll see an option in 'My Case' that reads 'Style my case for me.' Submit your request and our stylists will get to work - we hope you love your stylist built case!

+ Can I add extra clothes to my shipment?

Yes! You can always add bonus items to your case for $20 per item.

+ Will I save money if I refer a friend?

Earn referral credits on your membership and share discounts with your friends. For each referral you sign up, you’ll receive a $100 credit that is automatically applied to your Armoire membership. The more friends who sign up, the more money back you get. Referred friends get perks too: they’ll receive up to 50% off their first month's membership!

+ What pre-pay memberships are availabe? How do I sign up for a pre-pay membership?

We have pre-pay options for both our Unlimited plans and our Capsule plans. Feel free to reach out to us at hi@armoire.style for more information! You can upgrade your membership anytime from your Membership page.

+ How do pre-pay memberships work?

With pre-pay memberships, you pay upfront for 3, 6, or 12 months. Like our monthly memberships, these pre-pay memberships are rolling and will automatically renew each billing cycle unless we hear otherwise from you! Once activated, your prepaid subscription pricing will renew at the same price as long as it’s active.

+ Can I pause my pre-pay membership?

Yes, when you Skip a Month of your pre-pay cycle, your membership will be paused immediately for one month, and your billing date moves out by 30 days. When paused, please return all items on your account within 3 days of your pause date.

+ Can I cancel my pre-pay membership?

You can cancel any membership anytime. When you cancel, your cancellation is scheduled for the end of your current billing cycle. This means you can utilize your membership up until the end of your billing cycle. There are no early cancellations or refunds for pre-paid memberships.

+ How do you choose which garments to carry?

We work hard to bring a variety of fun, relevant pieces we think you'll love, with your feedback in mind! Make sure to play our 'Be the Buyer' style game and vote for your favorites. Your votes will help us decide what we buy for you to rent.

Don't see something you love or want to see other styles? Feel free to reach out to us anytime at hi@armoire.style and let us know which styles or brands you are interested in seeing!

+ HOW DOES PAYMENT WORK?

After you complete your style profile, add your payment information to subscribe. Your membership begins on the day that you sign up and pay. Membership payments are billed on a rolling basis unless you submit a cancellation through your Account page within the 'Membership' section. You will be billed monthly on the date of signup unless you make any changes to your account.

+ Can I really cancel at any time?

Yes, you can cancel at any time so you are not charged again. Simply sign into your account and process your cancellation before your next billing date to avoid being charged. Your membership will still be active until the billing date is reached, so feel free to utilize it until that date.

+ Can I get a refund if I cancel?

We have a strict no refund policy for memberships and item purchases. Membership payments and item purchases are non-refundable and there are no refunds or credits for partially used periods.

+ When do I return my clothes once I’ve canceled?

You must send back your items by your membership end date (the last date of your billing cycle), so they are processed at our warehouse within 30 days of your membership end date. If we have not received and processed the outstanding items on your account by this date, you will be charged the member sale price for each outstanding Armoire item.

+ If I have a gift membership, will I be charged during my gift period?

No, you will not be charged during the time period of your gift membership. Gift memberships begin on the day you sign up using the gift card code. When you checkout, you will still be prompted to enter your credit card information so that it is on file in case you choose to purchase any items.

+ What happens after my gift membership ends?

Congratulations! We hope you've had a great experience with Armoire. If you would like to continue to be an Armoire member on your existing plan, you can sit back and relax -- you will automatically be billed once your gift card period ends.

If you want to switch to a different membership, you can do so by visiting to your 'Account', clicking 'change' within the 'Membership' section, then clicking 'change plan' and selecting the plan you are interested in switching to.

If you wish to cancel your membership, submit a cancellation form by visiting your 'Account'. Click 'change' within the Membership section, and select 'cancel membership' to find the form. Please do this before the end of your gift card period, otherwise you will automatically be charged for your membership.

+ How do you clean the clothing?

We have tight processes to ensure all clothing is clean and sanitized prior to shipping. We use both wet and dry methods for cleaning, and utilize a steam process which heats to 250 degrees. Clothes are delivered to you professionally cleaned and ready to wear.

+ Are you taking any special precautions against COVID-19/Coronavirus?

We're happy to share information regarding how we are ensuring the health and safety of our members.

Our team is staying up to date on developments, and we are taking all necessary steps to ensure best practices from the CDC and World Health Organization are being followed.

We’ve doubled down on the existing very high standards around quality control. We have tight processes to ensure all clothing is clean and sanitized prior to shipping. We use both wet and dry methods for cleaning, and utilize a steam process which heats to 250 degrees. (According to the CDC, flu viruses are killed by heating to 167 degrees or higher.)

Packages are created in workstations that are regularly cleaned and disinfected, and team members are equipped with gloves and hand sanitizers.

+ WHAT HAPPENS IF I DAMAGE OR LOSE AN ITEM?

Regular wear and tear is included in your monthly subscription. Irreplaceable damage, lost items, and theft aren't included. In those cases, you'll be charged 100% of the member price of the item.

+ I NOTICED A NEW TAG INSIDE MY ITEMS, WHAT'S THAT FOR?

We use barcodes and RFID tags to identify our items. We introduced RFID tags more recently, which you may notice are discretely sewn into all of your items. Please do not remove any tags inside your garments, as these are necessary for our team to process your return.

+ Do you guarantee shipping?

Shipments typically arrive in 2-3 business days with standard shipping. We also offer overnight shipping for an additional charge. Since we rely on third party shippers, we cannot guarantee that your items will ship to you by a certain date.

If you're in Seattle you will receive same-day shipping if you order by 12pm.

+ What mail carrier do you use?

We use FedEx, USPS, and local couriers for outbound shipping, depending on your location. For return shipping you have the option to choose between FedEx, UPS, and USPS - you can update your return shipping preference here. In Seattle we use Moovn.

+ Do you ship internationally?

No, at this time we only ship within the US.

+ Do I need to pay for shipping?

No, the shipping to you and return to us is paid for by Armoire.

+ Do you ship over the weekend?

Our team is in the office Sunday - Friday making sure you have everything you need. As a small but mighty team, we empower our employees to spend the weekends with their families, take a much-needed yoga class or enjoy that glass of wine with friends.

+ How do I update my shipping address?

You can save one shipping address to your account at a time. If you need to update it, navigate to Account and select Shipping > Edit. Enter and save your new shipping address.

Please note: we are not currently shipping outside of the United States, to PO boxes or to APO/FPO addresses.

+ What is Moovn?

Moovn is a courier service in the Seattle area we have partnered with to offer same day delivery. If you're in a Moovn serviceable zip code, you will see this delivery option at check out.

+ My package never arrived. What should I do?

Reach out to our Member Experience team at hi@armoire.style, call us on (425) 728-2458 or chat with us and we will be happy to assist you.

+ How do I return my Armoire items?

Each case is delivered in a reusable mailer made of fully-recycled materials. To return your items, pack them up in the reusable mailer and affix the enclosed return label to the outside of the package

If you have a FedEx Label schedule a free FedEx pickup or drop your package at your nearest FedEx location.

If you have a USPS Label schedule a free USPS pickup or drop your package at your nearest post office.

As soon as we receive your returns at our warehouse, we'll notify you.

+ Are free returns pickups available?

Yes, you can schedule a free FedEx pickup here or a USPS pickup here. Choose the pickup option based on your shipping label.

Seattle Area Residents: We offer return dropoff, case pick up and try on at our boutique, Armoire Go, Monday through Friday from 10:30am-5:30pm PT. Our boutique is located in SODO at 4786 1st Ave S Suite 105 Seattle, WA 98134. You can also schedule a free pickup using our shipping partner Moovn if you are in one of the eligibile zip codes. Moovn can deliver your new case and pick up your returning items in the same trip. Simply select "Moovn pickup" when confirming your case via Moovn delivery.

+ How do I track my Armoire returns?

You can track returns here. Click ‘track returns’ to find real-time updates on your returns status.

Note: Returns sent via Moovn, Returnmates, or QuikReturns/Veho are not trackable via the link above. Reach out to our Member Experience team if you have questions at hi@armoire.style or chat with us.

+ I lost my return label/bag, what do I do?

You can create a new FedEx return label here. Packages are picked up by the United States Postal Service (USPS).

+ What mail carriers can I return through?

You have the option to choose between FedEx, UPS, and USPS for your return mail carrier. This option can selected within your Account page under Shipping. Your shipments will come with a return label that matches your selection.

+ How can I get a job at Armoire?

We'd love to hear from you. Email us your interests and resume.